Executive & Virtual Assistance
Helping busy professionals stay organized and focused.
- Calendar & appointment management
- Email management
- Meeting scheduling
- Travel & itinerary research
- Task and deadline tracking
- Online research
Available for new opportunities
Customer Support & Administrative Professional
I help businesses and busy professionals stay organized, manage their daily operations, and provide exceptional customer experiences.
JR
Support conversation
Live chat · resolved in 4 min
Hi, my order still shows "processing" after 5 days — can you check?
Of course, let me pull that up for you right now.
Thanks, I was starting to worry it got lost.
Totally understandable. It shipped this morning, tracking's on its way to your inbox.
✓ Marked resolved · Customer satisfied
⏱ Avg. response < 5 min
💬 Multichannel support
0
Years in customer/administrative support
100%
Detail Oriented
Fast response
Chat, email & phone
0
Support tools worked with
Who I am
Hi, I'm Eze Favour Chinelo, a customer support and administrative professional passionate about helping businesses stay organized, productive, and customer-focused. I have experience in customer service, sales, reception, and administrative support, which has helped me develop strong communication, problem-solving, organization, and multitasking skills.
I enjoy creating smooth experiences for both customers and the teams I support. I can assist with executive and virtual assistance, administrative support, customer service, calendar and email management, project coordination, research, and data management. I'm also comfortable working with tools such as Google Workspace, ClickUp, Asana, Slack, Zoom, Zendesk, and Microsoft Office.
I enjoy creating smooth experiences for both customers and the teams I support. I can assist with executive and virtual assistance, administrative support, customer service, calendar and email management, project coordination, research, and data management.
Empathy
Active listening
Clear communication
Problem solving
Conflict resolution
Time management
What I can help with
A rundown of where I'm most useful on a support team.
Administrative Support
Keeping daily business operations organized and running smoothly.
- Data entry
- Document preparation
- File & folder organization
- Google Docs & Sheets
- Record management
- General administrative tasks
Customer Support
Creating a smooth and positive experience for every customer.
- Email & chat support
- Responding to customer inquiries
- Complaint handling
- Customer follow-ups
- Order/service assistance
- Escalating complex issues
Calendar & Email Management
Reclaiming your time by taking control of your inbox and schedule.
- Inbox organization
- Email responses
- Calendar scheduling
- Meeting reminders
- Appointment coordination
- Follow-ups
Project & Task Coordination
Keeping moving parts aligned and deadlines on track from start to finish.
- Task creation and tracking
- Deadline monitoring
- Project organization
- Team follow-ups
- Workflow organization
- Progress tracking
Research & Data Management
Turning scattered information into clear, actionable insights.
- Internet research
- Data collection
- Spreadsheet organization
- Data entry
- Information organization
- Preparing simple reports and summaries
Skills
Grouped by the kind of work they show up in.
Customer service
Customer communication
Advanced
Active listening
Advanced
Conflict resolution
Proficient
Complaint handling
Advanced
Customer retention
Proficient
Professional
Time management
Advanced
Organization
Advanced
Problem solving
Advanced
Multitasking
Proficient
Adaptability
Proficient
Communication
Email communication
Advanced
Live chat
Advanced
Phone support
Proficient
Written communication
Advanced
Verbal communication
Proficient
Tools & technology
Platforms I use day to day for support, communication, and records.
ChatGPT
AI
Claude
AI
Gemini
AI
Perplexity
AI
Google Workspace
Productivity
Microsoft Office
Productivity
Email
Communication
Notion
Workspace
Asana
Project Mgmt
Trello
Project Mgmt
ClickUp
Project Mgmt
Monday.com
Project Mgmt
Slack
Communication
Zoom
Meetings
Microsoft Teams
Meetings
Google Meet
Meetings
Zendesk
Support
HubSpot
CRM
Salesforce
CRM
Canva
Design
Projects & portfolio work
Examples of the operational, organizational, and support work I can handle.
Portfolio Project
Events Research & Data Organization
Compiled and organized event data in Google Sheets with categorized entries, dates, locations, costs, and category tags for quick reference.
Portfolio Project
Survey Data Collection & Analysis
Designed a Google Forms survey and analyzed response data including charts, ratings, and demographic breakdowns for actionable insights.
Portfolio Project
Customer Support Portfolio Presentation
Created a professional portfolio presentation in Google Slides showcasing customer scenario responses, skills, and approach to support.
Portfolio Project
Weekly Calendar & Schedule Management
Managed a busy weekly calendar in Google Calendar with color-coded meetings, client check-ins, team sessions, and personal appointments.
Portfolio Project
Bookable Appointment Scheduling
Set up a bookable appointment schedule with availability settings, duration management, and weekly recurring slots using Google Calendar.
Portfolio Project
Email & Inbox Management
Organized a Gmail inbox using labels, filters, and categories to keep communications structured and easy to navigate.
Portfolio Project
Customer Support Operations Board
Organized a customer support workflow in ClickUp with task statuses, priorities, deadlines, and team assignments to streamline daily support operations.
Portfolio Project
Client Appointment Management
Built an appointment tracking system in Asana with scheduling tasks, follow-ups, calendar coordination, and priority tagging for efficient client management.
Portfolio Project
File & Document Organization
Structured a Google Drive workspace with clearly labeled folders for portfolios, certifications, projects, and work samples for easy access.
Portfolio Project
Slack Team Communication Workflow
Created a streamlined Slack communication structure with organized channels, shared resources, and clear updates to improve collaboration and response times.
Portfolio Project
Salesforce CRM Pipeline Dashboard
Organized lead and customer data in Salesforce to track stages, follow-ups, and account activity while keeping sales workflows clear and efficient.
Portfolio Project
HubSpot Sales & Lead Operations
Managed a HubSpot workflow for tracking prospects, monitoring pipeline stages, and coordinating follow-up tasks to support smoother sales communication.
Work experience
A record of where I've supported customers, ticket by ticket.
01
Customer-Facing Support Role
My experience in customer-facing roles has developed my ability to communicate effectively, understand customer needs, resolve concerns, and maintain positive relationships.
- Managed customer inquiries and provided timely assistance.
- Handled customer concerns and worked toward effective resolutions.
- Maintained professional communication across different customer interactions.
02
Front Desk & Administrative Operations
My experience in reception and hospitality strengthened my organizational, communication, and administrative skills while supporting daily business operations.
- Managed front-desk activities and daily administrative tasks.
- Assisted guests and handled inquiries professionally.
- Coordinated appointments, requests, and general communications.
03
Sales & Client Relationship Management
My sales experience strengthened my ability to communicate with clients, understand their needs, follow up consistently, and build professional relationships.
- Communicated with prospective and existing clients.
- Explained products and services clearly.
- Managed client follow-ups and inquiries.
How I approach a support conversation
The same five steps, whether it's a quick question or a complicated complaint.
01
Listen
Understand the customer's concern before jumping to a fix.
02
Understand
Identify the real problem and what the customer actually expects.
03
Solve
Provide a clear, practical solution — not just a workaround.
04
Follow up
Check back to make sure the issue actually stayed resolved.
05
Build trust
Turn the interaction into a relationship, not just a closed ticket.
What people say
What It's Like to Work With Me
Achievements & certifications
Training and recognition, added as they're completed.
Virtual Assistant and Customer Service Mastery
Dextraq Academy - 2026
Customer Service Fundamentals and Best Practices
TheRemoteHub - 2026
Customer Service Specialist and Advanced Communication Skills
LinkedIn - 2026
Let's create better customer experiences.
Whether you're looking for a dedicated customer service representative or need support for your growing team, I'd love to hear from you.
✉
in
LinkedIn
linkedin.com/in/favourchineloeze
📍
Location
Remote-friendly